Fortnite ‘audio resets to 0’ or ‘sound not working’ after v21.20 update

Here is the gist of the article in video form:

New updates are added at the bottom of this story…….

The original story (published July 7, 2022) follows:

Since its launch in 2017, Fortnite has become a global phenomenon. Last year, the title generated over $5.8 billion in revenue.

It is also the first game to run on Unreal Engine 5.0 developed in-house by Epic Games.

But soon after the developers made the change, players reported several issues like the PC version stuck on the loading or login screen and many unable to dig up chests buried in the sand.

Adding to the issue, Fortnite players are now reporting that audio resets to 0 or sound not working on Xbox, PlayStation, and PC (1,2,3,4,5).

It seems that the problem appeared after the v21.20 update. Many have said that the sound no longer works in-game and especially on the victory screen.

Some have tried restarting the console and the game, but that doesn’t help either. Below are some Fortnite player reports where the audio is reset to 0 after the v21.20 update.

fortnite-audio-resets-to-0-sound-not-working-issue
Click/tap to enlarge image (Source)

PC player here. After this new patch today 06/07/22, every time I load into a new match or leave a match to return to the lobby, my audio settings are all reduced to 0% and I have to manually re-enable them. This happens with every new match, whether I load from the lobby or load from the previous match. During the loading screen to access the pre-game lobby island, all sounds cut out because the game lowered all my sound settings to 0%. The same thing happens when I leave a match to return to the lobby. I tried restarting the game/computer. And have also tried to verify the files.
(Source)

All audio categories except “Main” revert to ZERO volume EVERY TIME I join a match. If I go into settings and turn them all on manually, they stay on for that one match, then all go back to ZERO VOLUME when the match is over. This includes music, dialogue, sound effects, voice chat, cutscenes, and picture-in-picture. The only setting that remains enabled is Main, but with all others set to zero, this leaves no sound. It’s too cumbersome to have to adjust every volume setting for every individual game.
(Source)

Unfortunately, Fortnite developers have yet to acknowledge the issue. We hope they find out the root cause of the problem soon and fix it at the earliest.

As always, we’ll be keeping an eye out and updating this space when the bug is fixed, so stay tuned. In the meantime, check out our Fortnite bug and issue tracker to see similar issues affecting players.

Update 1 (July 8)

1:38 p.m. (IST): One of the affected players suggested that resetting the audio settings might help fix this issue. So you can try this workaround and see if it helps.

try resetting it. I had the same problem but I reset it and it worked fine after (Source)

Update 2 (July 11)

11:30 a.m. (IST): Fortnite has acknowledged the issue where audio is reset to 0 and they are investigating it. However, they did not provide any ETA for the patch.

We are aware of and investigating an issue where the sound of some players may reset to 0 and settings changes may not be saved. We will provide an update when this is resolved. (Source)

Update 3 (July 27)

6:27 p.m. (IST): Fortnite status has confirmed that the issue where the audio is reset to 0 has now been resolved.

To note: We have more stories like this in our gaming section, so be sure to follow those as well.

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