karnataka: Karnataka is second in online consultations across the country | Bangalore News
The service was launched a few weeks before the Covid pandemic hit, and it received the highest response in Andhra Pradesh where 42 lakh consultations were recorded. Karnataka provided the second highest number of consultations at 24 lakh, while data shows Tamil Nadu (15.9 lakh), Uttar Pradesh (13.7 lakh) and Gujarat (4.8 lakh) follow in that order.
An initiative of the National Teleconsultation Service under the Union Ministry of Health and Family Welfare, its aim is to provide health advice to people at home through an app-based platform. It has so far seen 1.3 crore in consultations across the country since its launch in December 2019.
The service offers free clinical consultations by video between a patient and a doctor. To benefit from the service, simply download the e-Sanjeevani application on a smartphone and register. To see a doctor, patients must provide name, gender, age, address, cell phone number, email ID, medical records and details of dependents. The process includes registration, token generation, queue management, and audio-video consultation with a physician.
The Mohali branch of the Center for Development of Advanced Computing provides end-to-end technical support for the portal, including the development, implementation, operations and training of healthcare workers.
To raise awareness
Dr Arundhathi Chandrashekar, mission director, National Health Mission, Karnataka, told TOI that the state government encouraged ASHA workers to present the app to the general public during their door-to-door investigations. -door.
“A consultation is provided depending on the area of requirement. A range of specialists are available, ”she said. Based on the consultations, patients are given a prescription for the drugs they need to get.
Another way to access the service is through the hub and spoke model, where staff from health and wellness centers connect with specialists from district hospitals and government medical schools. This is a doctor-to-doctor consultation where the advice of specialists is sought to treat patients.
A lockdown boon
Officials say the service was used extensively during Covid-induced shutdowns, when access to hospitals to treat non-Covid-related illnesses was severely affected. Almost 3,600 Karnataka doctors have provided advice, while there are 38 specialist centers to which calls from a total of 3,964 departments are connected.
Currently, the establishment is available from 9 a.m. to 7 p.m. and offers specialist advice on questions of dermatology, urology, pneumology, general surgery, psychiatry, general medicine, ophthalmology, orthopedics, ENT (ear, nose and throat), gynecology and pediatrics. . The greatest number of consultations have been with doctors, said Dr Arundhathi.
Although Kerala also offers services in the field of Cardiology, Psychiatry and Cancer Care through the online portal, they are not currently available in Karnataka.
The average consultation time in Karnataka was one minute 53 seconds, according to September data. “The duration of the consultation depends on the Internet connectivity and the consultation itself. The maximum consultation time we’ve seen is four minutes, ”officials said.
Data from the state health department as of October 7 shows that Chikkamagaluru recorded the most consultations with almost 16 lakh and is followed by Ballari (15.6 lakh) and Belagavi (13.6 lakh). The urban district of Bengaluru, including the BBMP areas, recorded less than a lakh of consultations.
“In subways like Bangalore, there is more reliance on the private health sector and local clinics close to patients’ homes,” an official said.
Health Minister K Sudhakar said: “E-Sanjeevani OPD, the national teleconsultation service is an incredible platform that allows people to access the best health care remotely. There have always been concerns about the adoption of technology by ordinary people in the past, but the pandemic has accelerated adoption. ”